Articles Tagged with 'banking'

King: CUs Are No Longer a Place

July 19, 2012
Those not prepared for the move to mobile won’t have a future. READ MORE

Five Best Practices for Online Cross-Selling

June 21, 2012
“Members don’t want to click eight times to find what they want,” says Fiserv’s Geoff Knapp. READ MORE

NIHFCU Launches Partnership With Biotechnology Association

May 24, 2012
CU has developed a range of products designed to specifically meet the demands of the healthcare and biomedical industry. READ MORE

Improve Members’ Online Experience

May 14, 2012
Studies show about 50% of attempts to open accounts online fail. READ MORE

Digital Shift Continues in Financial Services

February 28, 2012
Consumers are gravitating more toward online and mobile channels for daily financial management, and they’re showing a strong interest in tablet banking services. READ MORE

In Search of Gen Y

December 30, 2011
Attracting the next generation of members requires interacting on their terms and on their turf. READ MORE

Rethink Your Mobile Banking Risk

December 12, 2011
As with any service, CUs must balance risk with reward and conduct careful due diligence. READ MORE

Turn Nonmembers Into Members

August 10, 2011
As banks rebound, did CUs miss the perfect opportunity to grow marketshare? READ MORE

Spotlight: John Fiore

July 26, 2011
At Motorola Employees CU, mobile apps are on the fast track. READ MORE

See the Sights from ACUC

June 22, 2011
Tuesday's highlights from the America's CU Conference. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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