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Articles Tagged with 'banking'
Five Best Practices for Online Cross-Selling
June 21, 2012
“Members don’t want to click eight times to find what they want,” says Fiserv’s Geoff Knapp.
NIHFCU Launches Partnership With Biotechnology Association
May 24, 2012
CU has developed a range of products designed to specifically meet the demands of the healthcare and biomedical industry.
Improve Members’ Online Experience
May 14, 2012
Studies show about 50% of attempts to open accounts online fail.
Digital Shift Continues in Financial Services
February 28, 2012
Consumers are gravitating more toward online and mobile channels for daily financial management, and they’re showing a strong interest in tablet banking services.
In Search of Gen Y
December 30, 2011
Attracting the next generation of members requires interacting on their terms and on their turf.
Rethink Your Mobile Banking Risk
December 12, 2011
As with any service, CUs must balance risk with reward and conduct careful due diligence.
Turn Nonmembers Into Members
August 10, 2011
As banks rebound, did CUs miss the perfect opportunity to grow marketshare?
Spotlight: John Fiore
July 26, 2011
At Motorola Employees CU, mobile apps are on the fast track.
See the Sights from ACUC
June 22, 2011
Tuesday's highlights from the America's CU Conference.
Business Services Offer Potential for Growth, Risk
June 22, 2011
Failure to adopt sound business banking practices and loss controls exposes CUs to significant losses.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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