Articles Tagged with 'service'

Riveting Presentations Highlight Operations Council Conference

November 09, 2011
Next year’s CUNA Operations, Sales, and Service Council Conference will be at The Cosmopolitan in Las Vegas. READ MORE

Member Growth Strategies

May 27, 2011
Highlight the key features nonmembers say would persuade them to join a CU. READ MORE

Some Fees Are Best Left Uncharged

May 23, 2011
Fees based on things members don’t do elicit the greatest negative reactions. READ MORE

Moss Nabs Achievement Award

February 01, 2011
‘It’s rewarding when longtime members remind me I gave them their first loans.’ READ MORE

Exceeding Expectations Helps CU Exceed its Goals

January 17, 2011
1st MidAmerica CU wanted to inspire employees to seek out and exceed members' needs with a sales and service culture. The CU exceeded its goals in every area. READ MORE

Offer Seamless Service

January 01, 2011
The single branch channel is a thing of the past for financial services. READ MORE

Beyond Expectations

January 01, 2011

Give members a reason to beat a path to your door.

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Keep Your Eye on the Ball

November 10, 2010
Don't let distractions cause you to lose focus on member service. I remember when my father started to pursue his dream of having a great baseball player in the family. The first lesson involved pitching and catching. “Keep your eye on the ball,” he stressed. READ MORE

CUs Win Top Council Awards

November 01, 2010
Councils honor innovation; small businesses and social media marketing; and inside the world of Zappos. READ MORE

‘Look, a Landline!’

October 26, 2010
Determine which delivery channels members want today and tomorrow. READ MORE
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