Articles Tagged with 'service'

Beyond Expectations

January 01, 2011

Give members a reason to beat a path to your door.

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Keep Your Eye on the Ball

November 10, 2010
Don't let distractions cause you to lose focus on member service. I remember when my father started to pursue his dream of having a great baseball player in the family. The first lesson involved pitching and catching. “Keep your eye on the ball,” he stressed. READ MORE

CUs Win Top Council Awards

November 01, 2010
Councils honor innovation; small businesses and social media marketing; and inside the world of Zappos. READ MORE

‘Look, a Landline!’

October 26, 2010
Determine which delivery channels members want today and tomorrow. READ MORE

Mortgage Lending is Smooth Sailing for Shipbuilders CU

October 12, 2010
A strategic partnership helps the CU adapt to market changes, offer a competitive set of mortgage products, and differentiate itself through exceptional member service. READ MORE

Community Service Is a Core Value

October 01, 2010
California CU's volunteer program has had a 100% employee participation rate for the past seven years. READ MORE

Stay Local and Connected

August 03, 2010
Apple Federal Credit Union VP Gale Davis says stellar service will keep members coming back more than anything else. READ MORE

Kaczynski, May and CUES Receive Distinguished Service Award

July 16, 2010
Honorees among many recognized at conference closing ceremony. READ MORE

Eight Marketing Changes You Can't Ignore

June 29, 2010
Overwhelmed by new marketing channels? These eight assertions will help you put larger marketing trends into context. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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