Articles Tagged with 'service'

Small CU Roundtable Highlights Shared Resources

March 20, 2012
NCUA addresses Small CU Roundtable on partnerships and training resources. READ MORE

The Trainer’s Call

February 09, 2012
Motivation, inspiration, and energy are the wellsprings of motivation for the CU training professional. READ MORE

 CU Vision & Values  Run Deep in Matous Family

December 25, 2011
Opportunities abound to continue the legacy of Frank Matous Sr. and other CU pioneers. READ MORE

Words of Wisdom From the Contact Center Leader of the Year

December 01, 2011
Firstmark CU executive strives to lead by example. READ MORE

Riveting Presentations Highlight Operations Council Conference

November 09, 2011
Next year’s CUNA Operations, Sales, and Service Council Conference will be at The Cosmopolitan in Las Vegas. READ MORE

Member Growth Strategies

May 27, 2011
Highlight the key features nonmembers say would persuade them to join a CU. READ MORE

Some Fees Are Best Left Uncharged

May 23, 2011
Fees based on things members don’t do elicit the greatest negative reactions. READ MORE

Moss Nabs Achievement Award

February 01, 2011
‘It’s rewarding when longtime members remind me I gave them their first loans.’ READ MORE

Exceeding Expectations Helps CU Exceed its Goals

January 17, 2011
1st MidAmerica CU wanted to inspire employees to seek out and exceed members' needs with a sales and service culture. The CU exceeded its goals in every area. READ MORE

Offer Seamless Service

January 01, 2011
The single branch channel is a thing of the past for financial services. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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