Articles Tagged with 'service'

Don't Throw Members Under the Bus

November 05, 2012
Good customer service requires genuine empathy, compassion, information, timeliness, and a desire to assist. READ MORE

Improve Your Digital Convenience

November 01, 2012
Nearly 70% of nonmembers between the ages of 18 and 24 are not at all familiar with credit unions. READ MORE

CUs Must Speak With One Voice to a New Generation

October 19, 2012
For Gen Y, customer service no longer is king—it’s third to technology and convenience. READ MORE

 We Must Take a Broader View of Collaboration

October 01, 2012
Can you imagine a court ordering someone to pay $5,000 in interest on a $150 loan? READ MORE

Time to Transform the 'Face' of CUs

October 01, 2012
How can CUs leverage their strengths to compete in today’s marketplace and continue to thrive in the future? READ MORE

Social Engineers Target Service Staff

September 26, 2012
High-tech countermeasures do little to prevent a CU’s employees from succumbing to social engineering. READ MORE

Business Intelligence: Hard Facts for Performance Improvement

September 25, 2012
Use business intelligence to identify shortcomings in your most fundamental activities. READ MORE

Big, Small, or Online: Why Do Young Adults Choose a Financial Institution?

September 17, 2012
What's a CU to do in the face of "convenience competition?" Fight back. READ MORE

Secrets of Member Service Success

September 05, 2012
Each member interaction is an opportunity to learn something and leverage that knowledge. READ MORE

FFIEC: Consider Risks of Outsourced Cloud Computing

September 01, 2012
Outsourcing to a cloud service provider offers potential benefits such as cost reduction, flexibility, and speed. READ MORE
CU Mag cover July 2014

Credit Union Magazine

July 2014

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