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Articles Tagged with 'service'

 We Must Take a Broader View of Collaboration

October 01, 2012
Can you imagine a court ordering someone to pay $5,000 in interest on a $150 loan? READ MORE

CUs Must Speak With One Voice to a New Generation

October 19, 2012
For Gen Y, customer service no longer is king—it’s third to technology and convenience. READ MORE

Improve Your Digital Convenience

November 01, 2012
Nearly 70% of nonmembers between the ages of 18 and 24 are not at all familiar with credit unions. READ MORE

Don't Throw Members Under the Bus

November 05, 2012
Good customer service requires genuine empathy, compassion, information, timeliness, and a desire to assist. READ MORE

Core Processing: CUs Warm Up to Outsourcing

December 08, 2012
Dedicated hosting offers a high level of control for CUs. READ MORE

Courting Disgruntled Bank Customers

February 10, 2013
Jilted consumers have many things to consider when severing bank relationships. READ MORE

Council Lauds Training Innovators

January 10, 2013
Targeted training enhances employee engagement and job satisfaction. READ MORE

Maxwell, Herring Winners Reflect CU Principles

February 13, 2013
Host of innovative initiatives demonstrate CUs’ dedication to social responsibility. READ MORE

Service is the Problem; Technology is the Answer

March 14, 2013
Members will leave when it becomes more difficult to do business with you than to move their accounts. READ MORE

Humanizing Service in the Age of Technology

March 07, 2013
As much as technology can minimize human interactions, it can also help CUs strengthen member relationships. READ MORE
June 13 Cover

Credit Union Magazine

• June digital edition

June 2013

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Recent Discussion

We utilized this product for a few months right now, but it doesn't seem to have much value in comparison to our other online tools. Good concept, works well. It just seems that our membership is not interested.

You make a good point, Wally. I should have caught that one. I'll take that out tidbit.

According to the article, "Bankrate.com examined 56 high-yield checking accounts...and found the average annual percentage yield (APY) to be 1.64%—nearly 33% higher than the average interest-bearing checking account (0.05%)." By a show of hands, who thinks a 1.64% APY is only roughly 33% higher than a 0.05% APY? Hmmm...

Steve, As always, the E-Scan provides key strategic insights for credit unions to consider. When it comes to reaching Generation Y (trend number 10), one of the best things credit unions can do is to target mom and dad. Research indicates that most young people start their first "bank" experience where their parents recommend. So to reach Gen. Y, go after mom and dad. Mark

Ed, this is correct: 100% is a 1-to-1 relationship, not 1%, which is a 1 to 100 relationship.

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