Articles Tagged with 'service'

Business Intelligence: Hard Facts for Performance Improvement

September 25, 2012
Use business intelligence to identify shortcomings in your most fundamental activities. READ MORE

Big, Small, or Online: Why Do Young Adults Choose a Financial Institution?

September 17, 2012
What's a CU to do in the face of "convenience competition?" Fight back. READ MORE

Secrets of Member Service Success

September 05, 2012
Each member interaction is an opportunity to learn something and leverage that knowledge. READ MORE

FFIEC: Consider Risks of Outsourced Cloud Computing

September 01, 2012
Outsourcing to a cloud service provider offers potential benefits such as cost reduction, flexibility, and speed. READ MORE

Outsourced Core Processing on the Rise

September 01, 2012
Old assumptions die hard. Such is the case in the debate surrounding outsourced versus in-house core processing. READ MORE

How to Deal With ‘Difficult’ Employees

August 31, 2012
Author suggests using difficult situations to create an uplifting service culture. READ MORE

Award Winners Transform Training

July 01, 2012
What do ELLy Award winners look like? They’re flexible and willing to face any challenge that comes their way. READ MORE

Grow Wallet Share With Predictive Selling

April 01, 2012
CUs need to shed old mindsets and embrace sales as a way to serve members. READ MORE

A Solid Standing With Consumers and Congress

April 01, 2012
With a full quarter of the year under our belts, I’m more convinced than ever: Credit unions are on the rise. READ MORE

Small CU Roundtable Highlights Shared Resources

March 20, 2012
NCUA addresses Small CU Roundtable on partnerships and training resources. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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