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Articles Tagged with 'service'
The Top 10 Service Trends of the Future
March 20, 2013
Savvy managers of frontline service providers will incorporate these trends in their strategies for member interactions.
Improve the Member Experience: Three Steps
March 14, 2013
Adapt to your customers' needs, reward those who are loyal to you, and don't just listen to their complaints—address them.
Service is the Problem; Technology is the Answer
March 14, 2013
Members will leave when it becomes more difficult to do business with you than to move their accounts.
Humanizing Service in the Age of Technology
March 07, 2013
As much as technology can minimize human interactions, it can also help CUs strengthen member relationships.
The Teller Who Rose to the Top
February 18, 2013
Anabela Pereira was a 19-year-old teller when she first started working at Pioneer Valley CU.
Maxwell, Herring Winners Reflect CU Principles
February 13, 2013
Host of innovative initiatives demonstrate CUs’ dedication to social responsibility.
Courting Disgruntled Bank Customers
February 10, 2013
Jilted consumers have many things to consider when severing bank relationships.
Council Lauds Training Innovators
January 10, 2013
Targeted training enhances employee engagement and job satisfaction.
Core Processing: CUs Warm Up to Outsourcing
December 08, 2012
Dedicated hosting offers a high level of control for CUs.
Don't Throw Members Under the Bus
November 05, 2012
Good customer service requires genuine empathy, compassion, information, timeliness, and a desire to assist.
Credit Union Magazine
December 2013 digital edition
League Presidents Pass the Torch
CUs Can Expect Economic Tailwinds
A Look Back With Jeff Post
Unbankable: The Noble Birth of Credit Unions
Survey: Young Credit Card Users are Better Credit Risks
We are looking for a strategic planning facilitator option. Does anyone have a firm or firms that they are willing to recommend?
Good list of five, with room for a 6th, i.e., avoid cheerleaders as directors. When it comes time for a constructive critical thoughts to be raised by senior governance directors, cheerleaders add no value other than making themselves feel valuable because of 'feel good' fairy dust they want to sprinkle over everything said and everything done. That's not Governance, that's Cheerleading, and it requires a change of uniform and a change of title.
Great advice Barry! -Mary Ann Schlung Colorado Credit Union
I had the pleasure to attend this year conference. Josh was dynamic speaker. Love the "why" message.
Amen, Amen, Your financial well being has a lot to do with the time of your birth. I used to envie those guys at Employers Insurance who came home from WWII and stepped right into a growing economy full of opportunities. Never gave much thought tot he fact that their "opportunities" occurred because they had survived the Depression and hadn't been among those killed in action in the Great War. They wer, frankly, in short supply.
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