Articles Tagged with 'service'

Ten Strategies for Living in the Past

August 23, 2013
If you decide to reject these 10 low-tech strategies, be prepared to kiss your nice empty parking lot goodbye. READ MORE

Transform Service Into Sales

August 14, 2013
CML promotes a culture that exceeds member expectations and increases bottom-line sales. READ MORE

Are You 'Friending' Co-Workers? Friend Wisely

July 17, 2013
Weigh the negatives before confirming a colleague’s friend request on Facebook or extending an invite to a co-worker. READ MORE

Win the Battle for Members' Wallets

July 16, 2013
Technology has changed the delivery of financial services to consumers, opening the door for outside competition. READ MORE

Vendors Showcase Best Practices

July 10, 2013
Conference sessions highlight cutting-edge solutions. READ MORE

The Top 10 Service Trends of the Future

March 20, 2013
Savvy managers of frontline service providers will incorporate these trends in their strategies for member interactions. READ MORE

Improve the Member Experience: Three Steps

March 14, 2013
Adapt to your customers' needs, reward those who are loyal to you, and don't just listen to their complaints—address them. READ MORE

Service is the Problem; Technology is the Answer

March 14, 2013
Members will leave when it becomes more difficult to do business with you than to move their accounts. READ MORE

Humanizing Service in the Age of Technology

March 07, 2013
As much as technology can minimize human interactions, it can also help CUs strengthen member relationships. READ MORE

The Teller Who Rose to the Top

February 18, 2013
Anabela Pereira was a 19-year-old teller when she first started working at Pioneer Valley CU. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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