Icon Icon Icon Icon
Forgot your password?
Home » service

Articles Tagged with 'service'

Exceeding Expectations Helps CU Exceed its Goals

January 17, 2011
1st MidAmerica CU wanted to inspire employees to seek out and exceed members' needs with a sales and service culture. The CU exceeded its goals in every area. READ MORE

Moss Nabs Achievement Award

February 01, 2011
‘It’s rewarding when longtime members remind me I gave them their first loans.’ READ MORE

Some Fees Are Best Left Uncharged

May 23, 2011
Fees based on things members don’t do elicit the greatest negative reactions. READ MORE

Member Growth Strategies

May 27, 2011
Highlight the key features nonmembers say would persuade them to join a CU. READ MORE

Words of Wisdom From the Contact Center Leader of the Year

December 01, 2011
Firstmark CU executive strives to lead by example. READ MORE

Riveting Presentations Highlight Operations Council Conference

November 09, 2011
Next year’s CUNA Operations, Sales, and Service Council Conference will be at The Cosmopolitan in Las Vegas. READ MORE

 CU Vision & Values  Run Deep in Matous Family

December 25, 2011
Opportunities abound to continue the legacy of Frank Matous Sr. and other CU pioneers. READ MORE

The Trainer’s Call

February 09, 2012
Motivation, inspiration, and energy are the wellsprings of motivation for the CU training professional. READ MORE

Grow Wallet Share With Predictive Selling

April 01, 2012
CUs need to shed old mindsets and embrace sales as a way to serve members. READ MORE

Small CU Roundtable Highlights Shared Resources

March 20, 2012
NCUA addresses Small CU Roundtable on partnerships and training resources. READ MORE
May Cover

Credit Union Magazine

• May digital edition

May 2013

heroes

What's Popular

Popular Stories

Scenes from the 19th Annual CUNA CFO Council Conference

Gladwell: CUs are David to Banks’ Goliath

Survey Says: Americans Lack Credit Score Knowledge

Warren Morrow Named 2013 CU Hero of the Year

Finovate Unveils Best of Show Winners

Recent Discussion

In remembering Warren, the first thing I think of was his smile. He was a gentle, caring man who always thought of others first. I was honored to be a part of the MiOpportinidad project with Affinity Credit Union, Warren and Miriam. His hard work and dedication to that project was inspirational. Warren so deserves this award.

The author really understands the credit union philosophy and I really enjoyed the analogy of his bathroom remodel. The only thing missing was pictures of the finished bathroom! :)

Thank you Phillip for showing the differences between a Big Bank that is only looking to sell you products and a Credit Union that actually looks out for its members needs. Great article!

I love and give a standing ovation to Ron Kase and to other caring people just as much as those who passed away on 2012 like Warren Morrow at Des Moines Iowa. He worked hard for those who are under-served an under-represented, but wasn't mentioned in your magazine. It may be beneficial for the entire world to know about his accomplishments no for his benefit, obviously, but to increase the number of positive and caring people and to add members the CU. Just ask Coopera Consulting at Des Moines Iowa about Warren Morrow's legacy.

That’s right Lisa. The servicing rule would not require a credit union to create its own policies and procedures if all aspects of the servicing are delegated to a sub-servicer. However, remember that the credit union will have to conduct due diligence on the sub-servicer to make sure it is following the minimum requirements for policies and procedures. Unfortunately, even those credit unions that use a third party servicer will need to have a working knowledge of the CFPB’s servicing rule.

Your Say: What's Your Favorite Social Media Channel?

View Results Poll Archive

RSS