Learn about our iPad app
Forgot your password?
employee incentive programs
previous cu hero winners
establish community credit unions
Articles Tagged with 'trust'
The Road to Insurance Can Get Confusing
May 26, 2013
Is this something credit unions should have in their product and service repertoire? Depends.
Poodles or Ferrets?
April 15, 2013
Financial fraudsters exhibit dogged determination.
Step Into the Role of a Leader Without Stumbling
October 01, 2012
The move to a role where you’re responsible for the work of others can be abrupt and awkward.
A Merger of Equals
August 01, 2012
Mergers of credit unions, especially those of relatively equal size, can be difficult because the partners often struggle with leadership, governance, and cultural issues.
Fixated on Fascination
May 11, 2012
CUs can create strong and immediate emotional reactions by standing out and taking a stand.
Cooperative Financial Leadership in the Lone Star State
March 15, 2012
Texas Trust CU has earned a reputation as a dedicated community partner.
Moving Mobile Forward
December 20, 2011
With the proliferation of smartphones and the entrance of nontraditional competitors, financial institutions face an “urgent call to action.”
Trust Is a Lofty, Worthwhile, Strategic Goal
March 22, 2011
In a time when trusted icons, elected officials, and institutions fall short, people are becoming more cynical and distrusting, in general.
Want Market Share? Build ‘Mind Share’
March 21, 2011
It’s more important than ever for CU brands to capture members’ heads, hearts, trust, and loyalty.
A Tale of Opportunities
August 30, 2010
How might Charles Dickens's sage narrative apply to credit unions today? It's easy to focus only on the difficulties credit unions face right now. Afterall, there are many reasons for gloom.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Reviving the Spirit of St. Louis
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
Tweets by @cumagazine
Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
. Design, CMS, Hosting & Web Development ::