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Articles Tagged with 'member service'
Empowering Employees to Serve Members
November 08, 2013
Branch manager leads by example with high energy and empathy.
Walking in Members' Shoes
October 23, 2013
‘Everything we do or say is for the betterment of our members.’
CU Staff Go Above and Beyond
August 08, 2013
CU employees save a family's vacation and use social media to connect a member with $1,000 left in a New York restaurant.
Holographic Reps Add New Dimensions
August 01, 2013
OmniSuite creates the illusion that members are “simply having a comfortable conversation with someone across the desk,” says MidUSA President/CEO Jim Miles.
Understanding Unclaimed Property
April 18, 2012
Member relationships are the lifeblood of your business. But many CUs lose members through the escheatment of dormant and lost accounts each year.
CU Donations Feed Thousands
February 01, 2012
Insights from Noelle Fischer-Herbert, vice president, corporate development, Pacific Service CU, Walnut Creek, Calif.
Remarry Your Members
June 22, 2011
The customer-service bar has been set so low, it’s become relatively easy to excel at it.
Embrace New Lending Strategies
April 11, 2011
The flood of new regulations makes this an ideal time to discuss the CU difference with your members.
A Lending Conundrum
March 01, 2011
CUs must balance compliance and member service.
A Tale of Opportunities
August 30, 2010
How might Charles Dickens's sage narrative apply to credit unions today? It's easy to focus only on the difficulties credit unions face right now. Afterall, there are many reasons for gloom.
Credit Union Magazine
March 2014 digital edition
Prepare for the End of Gridlock
At Freedom First CU, People 'Bank for Good'
Many Consumers Burdened by 'Debito'
Enhance Members’ Cross-Channel Experience
Prevent Workplace Fraud and Theft: Six Tips
Mobile banking has come a long way. But I have to wonder why credit unions are not using their mobile platform for marketing purposes? I've asked many of my clients this question and the answer I hear most often is that their mobile platform provider hasn't developed that functionality yet. Are we missing BIG opportunities here?
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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