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Articles Tagged with 'member service'
Empowering Employees to Serve Members
November 08, 2013
Branch manager leads by example with high energy and empathy.
Walking in Members' Shoes
October 23, 2013
‘Everything we do or say is for the betterment of our members.’
CU Staff Go Above and Beyond
August 08, 2013
CU employees save a family's vacation and use social media to connect a member with $1,000 left in a New York restaurant.
Holographic Reps Add New Dimensions
August 01, 2013
OmniSuite creates the illusion that members are “simply having a comfortable conversation with someone across the desk,” says MidUSA President/CEO Jim Miles.
Understanding Unclaimed Property
April 18, 2012
Member relationships are the lifeblood of your business. But many CUs lose members through the escheatment of dormant and lost accounts each year.
CU Donations Feed Thousands
February 01, 2012
Insights from Noelle Fischer-Herbert, vice president, corporate development, Pacific Service CU, Walnut Creek, Calif.
Remarry Your Members
June 22, 2011
The customer-service bar has been set so low, it’s become relatively easy to excel at it.
Embrace New Lending Strategies
April 11, 2011
The flood of new regulations makes this an ideal time to discuss the CU difference with your members.
A Lending Conundrum
March 01, 2011
CUs must balance compliance and member service.
A Tale of Opportunities
August 30, 2010
How might Charles Dickens's sage narrative apply to credit unions today? It's easy to focus only on the difficulties credit unions face right now. Afterall, there are many reasons for gloom.
Credit Union Magazine
December 2013 digital edition
League Presidents Pass the Torch
A Look Back With Jeff Post
Keep Member Data Safe
Survey: Young Credit Card Users are Better Credit Risks
McCormack: ‘Keep It a Movement’
We are looking for a strategic planning facilitator option. Does anyone have a firm or firms that they are willing to recommend?
Good list of five, with room for a 6th, i.e., avoid cheerleaders as directors. When it comes time for a constructive critical thoughts to be raised by senior governance directors, cheerleaders add no value other than making themselves feel valuable because of 'feel good' fairy dust they want to sprinkle over everything said and everything done. That's not Governance, that's Cheerleading, and it requires a change of uniform and a change of title.
Great advice Barry! -Mary Ann Schlung Colorado Credit Union
I had the pleasure to attend this year conference. Josh was dynamic speaker. Love the "why" message.
Amen, Amen, Your financial well being has a lot to do with the time of your birth. I used to envie those guys at Employers Insurance who came home from WWII and stepped right into a growing economy full of opportunities. Never gave much thought tot he fact that their "opportunities" occurred because they had survived the Depression and hadn't been among those killed in action in the Great War. They wer, frankly, in short supply.
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