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Articles Tagged with 'customers'
Improve the Member Experience: Three Steps
March 14, 2013
Adapt to your customers' needs, reward those who are loyal to you, and don't just listen to their complaints—address them.
Service is the Problem; Technology is the Answer
March 14, 2013
Members will leave when it becomes more difficult to do business with you than to move their accounts.
Harness Members’ Social Power
October 01, 2012
Social media has become an integral part of the consumer experience, but few companies embrace it.
Big, Small, or Online: Why Do Young Adults Choose a Financial Institution?
September 17, 2012
What's a CU to do in the face of "convenience competition?" Fight back.
Gain Social Media Traction with Members
September 10, 2012
Encourage members to share their thoughts about the CU, both good and bad.
Maximize Existing Relationships with Cross-Selling
January 24, 2012
Identify current members’ needs and match them to individual credit risk and affordability measures.
Why Do Consumers Switch PFIs?
September 18, 2011
In 2011, 8.7% of consumers had changed their primary financial institution within the previous 12 months.
Credit Union Magazine
December 2013 digital edition
League Presidents Pass the Torch
CUs Can Expect Economic Tailwinds
A Look Back With Jeff Post
Unbankable: The Noble Birth of Credit Unions
Survey: Young Credit Card Users are Better Credit Risks
We are looking for a strategic planning facilitator option. Does anyone have a firm or firms that they are willing to recommend?
Good list of five, with room for a 6th, i.e., avoid cheerleaders as directors. When it comes time for a constructive critical thoughts to be raised by senior governance directors, cheerleaders add no value other than making themselves feel valuable because of 'feel good' fairy dust they want to sprinkle over everything said and everything done. That's not Governance, that's Cheerleading, and it requires a change of uniform and a change of title.
Great advice Barry! -Mary Ann Schlung Colorado Credit Union
I had the pleasure to attend this year conference. Josh was dynamic speaker. Love the "why" message.
Amen, Amen, Your financial well being has a lot to do with the time of your birth. I used to envie those guys at Employers Insurance who came home from WWII and stepped right into a growing economy full of opportunities. Never gave much thought tot he fact that their "opportunities" occurred because they had survived the Depression and hadn't been among those killed in action in the Great War. They wer, frankly, in short supply.
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