Articles Tagged with 'payment'

CFPB’s Mortgage Servicing Requirements

December 31, 2013
Final rule covers periodic statement requirements, interest-rate adjustments, and more. READ MORE

QR Codes: More Than a Marketing Gimmick

December 13, 2013
The QR code is no panacea, but it can do much more than it’s doing now. READ MORE

Best Practices Boost Bill Pay Adoption

October 21, 2013
Bill-pay users have higher balances and lower attrition, and use more revenue-generating products than nonusers. READ MORE

Don’t Expect ‘Dramatic’ Payments Change Soon

October 11, 2013
New payment models haven't taken hold because the technology we have today is good enough. READ MORE

Card Balance Transfer Goes Mobile

October 01, 2013
A photo uploaded to the app reads the competitor's name, address, and payment amount from a statement, and transfers the sum to a Visa card issued by San Diego County CU. READ MORE

Exploring a Payments Strategy

April 08, 2013
The days of relying on a steady income stream from debit card interchange fees are fading. READ MORE

Americans Becoming ‘Payment Omnivores’

January 28, 2013
Key drivers for mobile bill payments include time savings, anytime access, and convenience. READ MORE

Embrace Subprime Borrowers

November 06, 2012
CUs are “stabbing each other in the back” with low-rate auto loans aimed at top-tier members. READ MORE

What’s the Future of Loan Payments?

August 02, 2012
Members expect a variety of loan payment options. READ MORE

The 14-Day Question

September 24, 2011
Some CUs are confused about the 14-day timing requirement for periodic statements. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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