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Articles Tagged with 'payment'
CFPB’s Mortgage Servicing Requirements
December 31, 2013
Final rule covers periodic statement requirements, interest-rate adjustments, and more.
QR Codes: More Than a Marketing Gimmick
December 13, 2013
The QR code is no panacea, but it can do much more than it’s doing now.
Best Practices Boost Bill Pay Adoption
October 21, 2013
Bill-pay users have higher balances and lower attrition, and use more revenue-generating products than nonusers.
Don’t Expect ‘Dramatic’ Payments Change Soon
October 11, 2013
New payment models haven't taken hold because the technology we have today is good enough.
Card Balance Transfer Goes Mobile
October 01, 2013
A photo uploaded to the app reads the competitor's name, address, and payment amount from a statement, and transfers the sum to a Visa card issued by San Diego County CU.
Exploring a Payments Strategy
April 08, 2013
The days of relying on a steady income stream from debit card interchange fees are fading.
Americans Becoming ‘Payment Omnivores’
January 28, 2013
Key drivers for mobile bill payments include time savings, anytime access, and convenience.
Embrace Subprime Borrowers
November 06, 2012
CUs are “stabbing each other in the back” with low-rate auto loans aimed at top-tier members.
What’s the Future of Loan Payments?
August 02, 2012
Members expect a variety of loan payment options.
The 14-Day Question
September 24, 2011
Some CUs are confused about the 14-day timing requirement for periodic statements.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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