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Articles Tagged with 'survey'
‘Gen Y’ Effect Drives Mobile Bill Payment
December 25, 2013
One in four tablet owners uses the device to pay bills.
More Than Half of Smartphone Users Make Mobile Payments
October 30, 2013
Smartphone users won’t sacrifice security for convenience.
Survey Reveals Consumers’ Top Financial Concerns
April 16, 2013
When asked to grade their knowledge of personal finance, 40% of U.S. adults gave themselves a grade of C, D, or F.
Stay Informed with Trusted Resources
January 28, 2013
CUNA offers resources so CUs can stay nimble in the constantly changing environment.
Attract and Retain Top Talent
August 01, 2012
Get the inside information you need to set appropriate salaries and attract top talent.
CU 24 Conducts Fourth Annual CU Industry Survey
March 02, 2012
CU 24 encourages CU representatives to complete the survey and share their voice about the industry.
Consumers Continue to Feel Sting of Recession
November 25, 2011
Only 19% of consumers report improved finances, while nearly 40% report declining financial conditions compared to last year.
Is CU PFI Growth Sustainable?
August 01, 2011
More members consider CUs to be their primary financial institutions. But is this rise just a temporary flight to safety?
A Research-Rich Summer
July 01, 2011
Projecting future financial services trends isn't for the meek.
What Do Consumers Want From Their PFI?
June 09, 2011
Key differences exist between what younger and older consumers want from their primary financial institution.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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