Articles Tagged with 'consumers'

CU Membership, Deposits Spike as Bank Transfer Day Approaches

November 03, 2011
CUNA estimates at least 650,000 consumers have joined CUs since Sept. 29, when Bank of America implemented its now-rescinded $5 monthly debit card fee. READ MORE

Mobile Security Jitters

November 01, 2011
Researchers at Javelin Strategy & Research were stumped when despite strong annual increases in smartphone adoption, a recent study showed no corresponding increase in consumer adoption of mobile banking. READ MORE

Mobile Apps, Rewards Top Finovate Agenda

September 22, 2011
New mobile applications and fresh spins on consumer and merchant rewards programs dominated much of the discussion during FinovateFall in New York City. READ MORE

Pay-Downs, Not Charge-Offs, Drive Lower Credit Card Balances

July 29, 2011
Average credit card debt per borrower has reached a 10-year low. READ MORE

Why People Change PFIs

June 01, 2011
Price, products, and proximity aren't the main reasons people change financial institutions. READ MORE

Develop 'Flash Foresight'

May 04, 2011
Four principles can lead to flash foresight results. READ MORE

New Web Tool Will Help CUs Grow Membership

February 16, 2011
New tool will help tell the CU story and encourage consumers nationwide to join CUs. READ MORE

Maine CUs Fill Void with Fuel Assistance

February 15, 2011
Maine CUs help state residents following the closure of a utility company. READ MORE

Fed Proposes Reg Z Amendments

October 21, 2010
The proposal would clarify portions of the Federal Reserve's final rules implementing the Credit Card Accountability Responsibility and Disclosure Act of 2009, which was enacted in May 2009. READ MORE

NRF Forecasts 2.3% Holiday Sales Increase

October 18, 2010
After a ho-hum 2009 and a disastrous 2008, holiday retail sales are expected to increase 2.3% this year to $447.1 billion, according to the National Retail Federation. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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