Articles Tagged with 'consumers'

Credit Card Users Making Timelier Payments

May 25, 2012
A new report suggests the credit card marketplace continues to recover from the problems it faced during the Great Recession. READ MORE

Improve Members’ Online Experience

May 14, 2012
Studies show about 50% of attempts to open accounts online fail. READ MORE

Satisfaction From aSmarterChoice

May 01, 2012
A little more than a year ago, CUNA and the leagues cooperatively unveiled aSmarterChoice.org—a website designed to tell consumers more about CUs. READ MORE

‘There’s Power in People’

March 14, 2012
CUs should rethink their approach to cross-channel marketing—connecting with members emotionally rather than pushing products. READ MORE

‘Lost Generation’ Faces New Obstacles

March 08, 2012
CUs can reach young adults by emphasizing their strengths: Financial stability and reasonable rates and fees. READ MORE

Digital Shift Continues in Financial Services

February 28, 2012
Consumers are gravitating more toward online and mobile channels for daily financial management, and they’re showing a strong interest in tablet banking services. READ MORE

Egan: Put Members’ Interests First

February 16, 2012
Legislators and regulators must pay heed to CUs’ challenges to keep the CU charter viable. READ MORE

CUNA Economist: Expect a Modest Lending Comeback

January 19, 2012
Pent-up consumer demand bodes well for growth in auto loans, credit cards, and purchase money mortgages. READ MORE

Grassroots Motivation

December 22, 2011
Here are lessons for CUs as we wrap up this year and head into a big political year. READ MORE

‘It’s Not Me, It’s You’

December 11, 2011
The Facebook-fueled Bank Transfer Day convinced thousands of consumers to break off their bank relationships and move on. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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