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march 2010 cu360 newsletter
january 2011 issue
Articles Tagged with 'consumers'
Satisfaction From aSmarterChoice
May 01, 2012
A little more than a year ago, CUNA and the leagues cooperatively unveiled
—a website designed to tell consumers more about CUs.
‘There’s Power in People’
March 14, 2012
CUs should rethink their approach to cross-channel marketing—connecting with members emotionally rather than pushing products.
‘Lost Generation’ Faces New Obstacles
March 08, 2012
CUs can reach young adults by emphasizing their strengths: Financial stability and reasonable rates and fees.
Digital Shift Continues in Financial Services
February 28, 2012
Consumers are gravitating more toward online and mobile channels for daily financial management, and they’re showing a strong interest in tablet banking services.
Egan: Put Members’ Interests First
February 16, 2012
Legislators and regulators must pay heed to CUs’ challenges to keep the CU charter viable.
CUNA Economist: Expect a Modest Lending Comeback
January 19, 2012
Pent-up consumer demand bodes well for growth in auto loans, credit cards, and purchase money mortgages.
December 22, 2011
Here are lessons for CUs as we wrap up this year and head into a big political year.
‘It’s Not Me, It’s You’
December 11, 2011
The Facebook-fueled Bank Transfer Day convinced thousands of consumers to break off their bank relationships and move on.
The Real Story About Bank Transfer Day
November 14, 2011
More consumers than ever heard for the first time that they can save money at a CU.
CU Membership, Deposits Spike as Bank Transfer Day Approaches
November 03, 2011
CUNA estimates at least 650,000 consumers have joined CUs since Sept. 29, when Bank of America implemented its now-rescinded $5 monthly debit card fee.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
Tweets by @cumagazine
Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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