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Articles Tagged with 'consumers'
Remember Our Roots and Stretch Further
October 01, 2012
The CU movement’s founders would salute us for keeping the dream alive, but would remind us our work is not yet done.
Can the Movement Reach for a Common Vision?
October 01, 2012
People are turning to CUs for value, great service, and a sense of community—and CUs continue to deliver.
What Tech Innovations Lie Ahead?
September 06, 2012
Look before leaping onto the latest technology bandwagon.
September 01, 2012
Make sure your CU employs technology effectively to meet member needs and remain viable.
Mobile Payments Revolution Coming
August 27, 2012
Security concerns remain the top reason consumers don’t make mobile payments.
Lean on Me
August 20, 2012
Do your members lean on you with their personal finance issues, financial literacy concerns, and other needs?
A Passageway to Prosperity
June 01, 2012
Never forget that credit unions—above all other financial services providers—serve as a bridge from economic challenge to economic opportunity for millions of American consumers and their families.
Expect a Modest Lending Comeback
June 01, 2012
Credit unions can expect loans outstanding to grow, fueled by an improving economy, the resulting job growth, and rising consumer confidence.
Credit Card Users Making Timelier Payments
May 25, 2012
A new report suggests the credit card marketplace continues to recover from the problems it faced during the Great Recession.
Improve Members’ Online Experience
May 14, 2012
Studies show about 50% of attempts to open accounts online fail.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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