Articles Tagged with 'consumers'

Mortgage Modifications Improve Loan Performance

October 05, 2012
Consumers who default only on their mortgages are better risks than those with multiple delinquencies. READ MORE

Remember Our Roots and Stretch Further

October 01, 2012
The CU movement’s founders would salute us for keeping the dream alive, but would remind us our work is not yet done. READ MORE

Can the Movement Reach for a Common Vision?

October 01, 2012
People are turning to CUs for value, great service, and a sense of community—and CUs continue to deliver. READ MORE

What Tech Innovations Lie Ahead?

September 06, 2012
Look before leaping onto the latest technology bandwagon. READ MORE

Tech Trends

September 01, 2012
Make sure your CU employs technology effectively to meet member needs and remain viable. READ MORE

Mobile Payments Revolution Coming

August 27, 2012
Security concerns remain the top reason consumers don’t make mobile payments. READ MORE

Lean on Me

August 20, 2012
Do your members lean on you with their personal finance issues, financial literacy concerns, and other needs? READ MORE

 A Passageway to Prosperity

June 01, 2012
Never forget that credit unions—above all other financial services providers—serve as a bridge from economic challenge to economic opportunity for millions of American consumers and their families. READ MORE

Expect a Modest Lending Comeback

June 01, 2012
Credit unions can expect loans outstanding to grow, fueled by an improving economy, the resulting job growth, and rising consumer confidence. READ MORE

Credit Card Users Making Timelier Payments

May 25, 2012
A new report suggests the credit card marketplace continues to recover from the problems it faced during the Great Recession. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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