Articles Tagged with 'consumers'

What Are Members' Money Motivators?

December 16, 2012
Appreciate how emotions motivate certain financial behaviors. READ MORE

Auto Loan Delinquencies On the Rise

December 05, 2012
Seasonal factors that affect the auto loan delinquency rate include back to school needs and holiday purchases. READ MORE

Bank Transfer Day—One Year Later

November 09, 2012
From a marketing and public relations standpoint, Bank Transfer Day was a success. READ MORE

Consumers Must Speak Up to Support CUs

November 09, 2012
CUs will be challenged to show everyone that assaulting the CU tax exemption won’t be worth it. READ MORE

King: Bye, Bye Branches

November 07, 2012
CUs must determine how they’ll attract and interact with members who have grown up with mobile technology. READ MORE

Embrace Subprime Borrowers

November 06, 2012
CUs are “stabbing each other in the back” with low-rate auto loans aimed at top-tier members. READ MORE

Mobile Demographics Hold Promise

October 24, 2012
Cell phone use is high among minorities, younger generations, and those with low income levels. READ MORE

Three Waves to Mobile Banking Evolution

October 19, 2012
Mobile will either drastically change the movement, or it will be the last nail in the coffin. READ MORE

Bank Transfer Day: One Year Later

October 17, 2012
The movement has seen some very good membership numbers since November 2011. READ MORE

It’s a Piece of Cake!

October 08, 2012
Think about how you reposition products or services to accommodate consumers. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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