Articles Tagged with 'consumers'

Be Prudent When Exercising Caution

May 10, 2013
Don’t be afraid to use analytics to help determine your value proposition. READ MORE

Study Reveals Strong Demand for Real-Time Payments

April 23, 2013
Payment services are especially popular among members of Generation Y. READ MORE

Poodles or Ferrets?

April 15, 2013
Financial fraudsters exhibit dogged determination. READ MORE

A Recipe for Success

April 15, 2013
What’s cooking at your CU? READ MORE

Times Square Video Billboard to Promote CUs

April 12, 2013
Ad will display logo and URL for aSmarterChoice throughout the message’s duration. READ MORE

Courting Disgruntled Bank Customers

February 10, 2013
Jilted consumers have many things to consider when severing bank relationships. READ MORE

An Underbanked Opportunity

February 06, 2013
Financial services revenues from serving unbanked and underbanked consumers totaled $78 billion in 2011. READ MORE

Our Commitment for the New Year

January 14, 2013
Paul Gentile has joined CUNA as executive vice president, strategic communications and engagement. READ MORE

Be an Advocate For Members

January 01, 2013
Today’s most successful brands rely on customer advocacy, says Brett King. READ MORE

Training Helps Staff Avoid 'Whoops!' Moments

December 24, 2012
Know your members, staff, and environment to be ever-ready in your service interactions. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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