Articles Tagged with 'sales'

CUs Exchange Onboarding Best Practices

October 25, 2012
The first 90 days is crucial for making or breaking a new-member relationship. READ MORE

Secrets of Member Service Success

September 05, 2012
Each member interaction is an opportunity to learn something and leverage that knowledge. READ MORE

Award Winners Transform Training

July 01, 2012
What do ELLy Award winners look like? They’re flexible and willing to face any challenge that comes their way. READ MORE

Grow Wallet Share With Predictive Selling

April 01, 2012
CUs need to shed old mindsets and embrace sales as a way to serve members. READ MORE

Riveting Presentations Highlight Operations Council Conference

November 09, 2011
Next year’s CUNA Operations, Sales, and Service Council Conference will be at The Cosmopolitan in Las Vegas. READ MORE

December Home Prices Hit Record Low for 2010

March 01, 2011
Sales of foreclosed properties dampened U.S. home prices. READ MORE

Exceeding Expectations Helps CU Exceed its Goals

January 17, 2011
1st MidAmerica CU wanted to inspire employees to seek out and exceed members' needs with a sales and service culture. The CU exceeded its goals in every area. READ MORE

CUNA Tools January 2011

January 01, 2011
Training opportunities come in a wide range of formats. READ MORE

Red Canoe CU Reinvents its Sales Culture

November 12, 2010
Reinventing sales at every level of the credit union has delivered impressive financial results. READ MORE

NRF Forecasts 2.3% Holiday Sales Increase

October 18, 2010
After a ho-hum 2009 and a disastrous 2008, holiday retail sales are expected to increase 2.3% this year to $447.1 billion, according to the National Retail Federation. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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