Articles Tagged with 'sales'

Understand Your Sales Culture

October 22, 2013
Creating a sales culture involves many puzzle pieces, according to “Recipes for a Sales Culture,” a white paper from the CUNA Operations, Sales & Service Council. READ MORE

An Authentic Brand Sells Itself

October 11, 2013
Focus your brand on your sustainable, competitive advantage. READ MORE

The Nerf of Some People!

October 02, 2013

‘Consistent monthly huddles’ keep staff on track.

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CUNA Ops Council Honors Best of the Best

September 25, 2013
Red Canoe CU and Empower FCU take top honors. READ MORE

Make Members’ (Financial) Dreams Come True

September 09, 2013
When it comes to fostering a sales and service culture, who better to study than the Walt Disney Company? READ MORE

Transform Service Into Sales

August 14, 2013
CML promotes a culture that exceeds member expectations and increases bottom-line sales. READ MORE

Maximize Noninterest Income with a Transparent Sales Culture

July 12, 2013
Train your staff to build lasting relationships by connecting members with a full range of products and services. READ MORE

Vendors Showcase Best Practices

July 10, 2013
Conference sessions highlight cutting-edge solutions. READ MORE

Teamwork, Sales Focus Lead to Mortgage Success

January 22, 2013
Incentives, competitive rates, new products, and community partnerships, also grow loan volume. READ MORE

Council Lauds Training Innovators

January 10, 2013
Targeted training enhances employee engagement and job satisfaction. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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