Articles Tagged with 'employees'

Want to Provide Exceptional Service? Go Beyond the Obvious

April 17, 2014
‘It’s not enough to put the right people in place if they’re handcuffed with poor processes and policies.’ READ MORE

CU Makes Staff’s Financial Wellness ‘A Core Focus’

April 08, 2014
‘Our employees recognize that we are committed to them.’ READ MORE

More Whistleblowers Report Employer Retaliation

April 04, 2014
Three steps to protect employees from retaliation while guarding their privacy. READ MORE

Staff's Great Service Rewarded with Great Service

March 25, 2014
'I'm going home a hero and I didn't do a thing.' READ MORE

Prevent Workplace Fraud and Theft: Six Tips

March 25, 2014
Identify high-risk areas for your business and audit for violations every six to 12 months. READ MORE

Address These Questions in ‘BYOD’ Policies

March 24, 2014
Whether or not it’s against your credit union’s policy, at least some of your employees are using their personal devices at work. READ MORE

Fearless Leading

February 24, 2014
The days of ‘command and control’ style of leadership are over. READ MORE

Get Your Kicks

November 03, 2013
‘Talent wins games, but teamwork and intelligence win championships.’ READ MORE

Salary Freeze Continues to Thaw

October 17, 2013
When we were headed into a deep, dark recession about five years ago, many CUs reacted by freezing salaries. READ MORE

An Authentic Brand Sells Itself

October 11, 2013
Focus your brand on your sustainable, competitive advantage. READ MORE

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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