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» CU Hero
Articles Tagged with 'CU Hero'
Latino CU Visionary Leaves Legacy
April 26, 2013
Warren Morrow, like many of us, came upon credit unions unintentionally.
Vote for a CU Hero
April 07, 2013
This year’s winner, or his/her representative, will be honored at CUNA’s America’s CU Conference in New York City, June 30 to July 3. Vote now.
A Man of Integrity
April 01, 2013
His handshake was as good as a contract.
The Teller Who Rose to the Top
February 18, 2013
Anabela Pereira was a 19-year-old teller when she first started working at Pioneer Valley CU.
CU Hero: Last Chance to Vote!
April 15, 2012
You've nominated these four leaders as your CU Heroes and read about their accomplishments in the magazine. Now it's time to select the 2012 CU Hero of the Year.
Credit Union Magazine
March 2014 digital edition
A New Payments Paradigm
Prepare for the End of Gridlock
Solving the Fannie and Freddie Puzzle
Involve Members in Unite for Good
Enhance Members’ Cross-Channel Experience
This is a great list, but falls short. Consider the myriad of other risks that can bring the credit union to its knees: Technology risks including viruses, trojans, data breaches and other forms of security compromises. People risks, including disgruntled employees, social engineering attempts, social unrest, prison breakout, social media entries that also affect the mentioned reputational risk. Environmental risks, which could include derailed or overturned chemical tankers,blizzards, hurricanes, tornados, sink holes (save the Corvettes!), earthquakes, mudslides, forest fires. Leaders always need to be asking themselves, "What could stop us from performing our mission?" A solid crisis management organization, coupled with a realistic, exercised business continuity plan is vital to ensure continued operations.
Cash America self reported the Ohio collections robo signing incident which was a violation of company policy. An outside investigation was conducted and findings were reported to the state and CFPB. Customers were refunded money due the company before any federal or state action was announced.
This important article managed to engage & inform in a few short minutes. Kudos, CU Magazine!
This is such a great example of credit unions giving back. The key with Complex Community is that they don't just do these acts of kindness just to do them. They are a part of their culture (as you noted). Before starting a similar program, other credit unions should do a deep dive into their culture and then match their program to who they are.
This article is spot-on regarding engagement. In fact, many credit unions need to replace their sales training with member engagement training. Your members don't want to be sold to--they want to be engaged with. Likewise, your front-line staff are not sales people--they are educators.
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Say: Who should be Credit Union Magazine's 2014 CU Hero of the Year?
William Armstrong, Northeast Community CU
Dan Morrisey, Queen of Peace Arlington FCU
William Rissel, Fort Knox FCU
Joni Senkpeil, Illinois CU System
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