Articles Tagged with 'customer'

A Look Ahead with Bob Trunzo

December 26, 2013
‘When you listen to your customer you do the right thing.’ READ MORE

The Art and Science of Follow-Up Calls

September 16, 2013
Successful follow-up requires careful planning and attention to detail. READ MORE

Make Members’ (Financial) Dreams Come True

September 09, 2013
When it comes to fostering a sales and service culture, who better to study than the Walt Disney Company? READ MORE

The Top 10 Service Trends of the Future

March 20, 2013
Savvy managers of frontline service providers will incorporate these trends in their strategies for member interactions. READ MORE

Seven Marketing Metrics Worth Obsessing Over

February 04, 2013
Everyone wants more leads, but the gold is in converting more leads to customers. READ MORE

CUs Must Speak With One Voice to a New Generation

October 19, 2012
For Gen Y, customer service no longer is king—it’s third to technology and convenience. READ MORE

Social Engineers Target Service Staff

September 26, 2012
High-tech countermeasures do little to prevent a CU’s employees from succumbing to social engineering. READ MORE

Peters: It’s Good to be the Little Guy

May 17, 2012
“I tell retailers if you’re local and you can’t beat the hell out of Walmart, there’s something wrong with you.” READ MORE

Financial Services Undergoing ‘Secular Shift’

March 01, 2012
The financial services industry is transitioning from a high-margin business to a low-margin undertaking. READ MORE
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