Articles Tagged with 'complaints'

Manage Member Complaints Efficiently and Professionally

June 11, 2014
How you handle complaints makes all the difference in members' level of satisfaction—or the likelihood they’ll escalate the situation. READ MORE

Refine Collections to Reclaim Repayments

February 01, 2012
As both credit unions and members recover from the Great Recession, a thoughtful approach to strengthening collections makes it possible to find solutions for members, reclaim loan funds, and refine lending operations. READ MORE
Credit Union Magazine

Credit Union Magazine

October 2014

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