Are Your Employees 'Friendly, Smiling Incompetents?'

June 29, 2009

By John Franklin John Franklin: Having a well-dressed, well-mannered, and courteous person mess up my lunch order, transaction, or phone request is of no comfort to me. If you believe everything you hear and see in advertising, every business in the U.S. has the most courteous and friendly staff. Employing...

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