Operations

Scenes from Wednesday at ACUC

Keynoter Amber MacArthur, a social media expert, was one of the day's highlights.

July 03, 2014
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Your staff can't exceed members' service expectations until they've met them, says Angela Prestil, CUNA's director of business development, during an  Industry Trends/Best Practices Session. Also, it's critically important that staff know who your loyal members are because then "they can have a different conversation with them" during every interaction. As product experts, your staff will know what questions to ask and how to deliver products to fulfill members' hopes and dreams.

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October 2014

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