The increased availability of biometrics, including Apple’s inclusion of a thumbprint scanner on its latest iPhone, fuels consumers’ interest in the technology, says Frank Natoli, Diebold’s chief innovation officer.
Apple’s move “reignited conversations about biometrics by making the technology available to the masses,” Natoli says. “The myriad devices showcased at the 2014 Consumer Electronics Show [CES] pushed that conversation even further.”
CES took place in Las Vegas in January. According to Natoli, the increasing popularity of biometrics traces to its ability to deliver on two critical consumer expectations: convenience and security.
But successful biometrics applications must go one step further, Natoli says: “They must achieve three things, in this order: augment security, enhance convenience and efficiency, and minimize liability.”
Other technologies that caught Natoli’s eye during CES:
• Wearable technology. A close cousin to biometrics, this advancement captures data from peoples’ bodies and translates it into actionable information.
“This shows some consumers are willing to integrate technology into their daily lives and represents opportunities for financial institutions to better serve consumers through integrated delivery of services—think mobile banking and the transition to converged, omnichannel banking,” he says.
• Powerful processing. Computer chips continue to shrink in size while gaining computing power, Natoli says: “Future technology’s efficiency of space and energy consumption translates directly to dollars saved. But larger than that, it leads us down the path of sustainability.”
• Immersive visuals. Beyond enhanced screen resolution, “this year, people kept their eyes on the curves, with bent and flexible screens catching a lot of attention,” Natoli says.
This technology has applications for Diebold’s Concierge Video Services™ and RemoteTeller™ system, he adds. “But the implications go much further, as consumers see video as the next best thing to reality.”
• Sensor technology. The ability to detect movement, gestures, location, and eye path will change how people interact digitally, Natoli says.
“It will create more immersive experiences and more perceptive interactions,” he says. “These will be the technologies that make machines more lifelike and create an entirely new level of technology accessibility for the public.”