CU Mag: How has Diebold used biometrics?
Natoli: Diebold is the global leader in biometrics, outside of Japan and Korea where the company does not play, and we have more biometric self-service installments than our top two global competitors combined.
Based on our experience—especially in Brazil where Diebold terminals represent more than half of the country’s 55,000 biometric ATMs—we continue to be the leading implementer of the technology.
Diebold’s application of biometrics at the safety deposit box, EVA Elite, is deployed in U.S. financial institutions to control both staff and consumer access to important assets.
A third-generation technology, EVA Elite has evolved over time to include more advanced technology to bolster security while also keeping consumer convenience and peace of mind at the forefront of development.
Moving forward, Diebold believes biometrics have the potential to improve security and enhance efficiencies of self-service technology. We also see potential expanded use within the branch—e.g., identification as you walk in or verification at any of multiple interaction sites within the branch to make the experience effortless.
Voice and retina recognition will also be part of the future. These technologies are highly accurate and highly secure. They don’t require physical touch and they’re becoming fast and seamless in their applications.
Diebold will continue to leverage its security capabilities to protect the consumer at all layers of the biometric system—the devices, communication encryption, and network level.
The primary social concern today is the issue of where the personal biometric data is held, and the vulnerability or misuse of that data.
One possible way to address that concern is in a multi-layered approach where the biometric data is authenticated to a personal device rather than an institutional data base. In this way, the consumer is carrying two keys: their physical attributes and the digitized version of those attributes.
Both would need to be present and authenticated through an encryption system for a transaction to be carried out. The encryption system would translate and match the keys, but not retain the biometric data.
CU Mag: What do CU execs need to know about biometrics and security today?
Natoli: It’s important for anyone in the financial space to understand consumer concerns about security and be knowledgeable about technologies that are capable of alleviating those concerns. An innovative credit union in Iowa implemented biometrics last year to address just these concerns.
Without addressing some of the barriers to adoption, including social hesitancy and a focus on end-to-end security, wading unguided into biometric technology may not best serve a credit union’s strategic goals.
Still, as the popularity of biometrics increases, credit union executives should find a partner that can help them evaluate the potential for biometrics in their institution and develop a plan to address how the technology could help advance their delivery of secure financial services.
Thinking ahead, financial security continues to be a quickly evolving space as security professionals work to stay ahead of criminals who are using more sophisticated technology every day.
Credit union executives should stay close with their security and technology partners to achieve true security beyond compliance. No one can specialize in everything, and as banking channels converge, access points for criminals to compromise consumer information and funds only increase.