Community Service

Performing '55 Intentional Acts of Kindness' Requires a True Team Effort

Complex Community CU makes its presence felt on ICU Day.

February 01, 2014
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55 Acts of Kindness: Crossing guards

For the second straight year, employees at Complex Community Federal Credit Union brought International Credit Union Day to life in the Texas communities they serve by committing “55 Intentional Acts of Kindness” on Oct. 17—one for every year of the $378 million asset credit union’s existence.

All 130 employees from Complex Community Federal’s nine branches participated in the effort, which required a ton of coordination because “we still have a business to run,” noted Lisa Wyman, vice president of marketing and human resources at the Odessa, Texas-based credit union.

Here’s a look at each of the 55 Intentional Acts of Kindness, along with the number of staffers required to perform that task. Note that each branch assigned employees multiple activities throughout the day.

Midland

8 a.m.—buy donuts for 10 people at TNT Donuts (3 staffers)
8 a.m.—buy coffee for 10 people at Starbucks (3 staffers)
8:30 a.m.—provide snacks at seven local fire stations (6 staffers)
10 a.m.—deliver toys to animal shelter (3 staffers)
11 a.m.—deliver pink cookies and magazine baskets to Midland Memorial Hospital and Allison Women’s Imaging (3 staffers)
11 a.m.—deliver snacks to Midland Police Station (3 staffers)
Noon—buy lunch for 8-10 adults at La Mission restaurant (3 staffers)
Noon—deliver activity basket (crayons, books, etc) to nurses’ station in Kids Ward at Midland Memorial Hospital (3 staffers)
1 p.m.—deliver basket of games to Midland Senior Center

Odessa

7:30 a.m.—deliver muffins and coffee at Cumulus Radio (3 staffers)
8 a.m.—buy donuts for 10 people at Daylight Donuts and Southern Maid Donuts (8 staffers)
8 a.m.—buy coffee for 10 people at two Starbucks locations (6 staffers)
8 a.m.—give out $250 cash for gas at Stripes Gas Station and Murphy USA (5 staffers)
8 a.m.—deliver orange juice and muffins to school crossing guards (3 staffers)
8:30 a.m.—deliver snack basket to eight local fire stations (8 staffers)
9 a.m.—deliver flowers and sing at local nursing home, Buena Vida (3 staffers)
10 a.m.—deliver books to Lamar Early Education (4 staffers)
11 a.m.—deliver 230-person snack basket to Odessa Police Station (4 staffers)
11 a.m.—deliver activity basket (crayons, books, etc.) to nurses’ station in Kids Ward at Odessa Regional Medical Center (4 staffers)
Noon—deliver game basket to Parks Methodist Senior Center (4 staffers)
Noon—buy lunch for 8-10 people at Ben’s Little Mexico restaurant (3 staffers)
1 p.m.—deliver pink cookies and magazine basket to Mammogram departments at Odessa Regional Medical Center and Medical Center Hospital (6 staffers)
2 p.m.—deliver baby items to CPS Rainbow Room (3 staffers)
2:45 p.m.—read a story and deliver snacks to Aladdin’s Castle, a local daycare (4 staffers)
3 p.m.—deliver pet toys to the Humane Society and City of Odessa Animal Control (7 people)
Saturday—prepare Saturday meal for homeless / less fortunate at Jesus House (3 people)

Monahans

7:45 a.m.—buy coffee for 10 people at Mr. C’s Convenience Store (2 staffers)
8 a.m.—buy donuts for 10 people at Monahans Donuts (2 staffers)
8 a.m.—deliver orange juice and muffins to school crossing guards (2 staffers)
9:30 a.m.—deliver snack basket to Monahans Police Station
9:30 a.m.—deliver snack basket to Sherriff’s Department (2 staffers)
10:30 a.m.—deliver activity basket (crayons, books, etc.) to nurses’ station in Kids Ward at Ward Memorial Hospital (2 staffers)
12:30 p.m.—buy lunch for 8-10 people at Fermin’s restaurant (2 staffers)
1:30 p.m.—deliver books to Tatom Elementary School (2 staffers)
2:30 p.m.—deliver games to Monahans Managed Care Center (2 staffers)
3:15 p.m.—deliver pet toys to Critter Oasis animal shelter (2 staffers)

Andrews

8 a.m.—buy coffee at CPL Rays convenience stores (3 staffers)
8 a.m.—buy donuts at Donuts & Burgers (3 staffers)
9 a.m.—deliver cookies to Andrews Police Station (3 staffers)
9:30 a.m.—deliver snack basket to Andrews Fire Station (3 staffers)
11 a.m.—deliver pet toys to Andrews Animal Control (3 staffers)
11:30 a.m.—buy lunch for 8-10 people at Western Grill restaurant (3 staffers)
1:30 p.m.—deliver activity basket (crayons, books, etc.) to nurses’ station in Kids Ward at Permian Regional Medical Center
2 p.m.—deliver game basket to Senior Activity Center (3 staffers)
3 p.m.—deliver orange juice and muffin to school crossing guards (3 staffers)

Big Spring

10 a.m.—deliver cookies to Big Spring Police Station (2 staffers)
10:30 a.m.—deliver snack basket to five local fire stations (2 staffers)
11 a.m.—deliver snacks and tell a story at Kentwood Pre-K (2 staffers)
Noon—deliver snacks to local radio station (1 staffer)
12:45 p.m.—buy lunch for 8-10 people at Crispy’s Café (2 staffers)
2 p.m.—deliver pet toys to Big Spring Animal Control (2 staffers)
2:30 p.m.—hand out five $50 gas cards at local gas station (2 staffers)
3 p.m.—deliver game basket to Senior Center (1 staffer)
3:30 p.m.—buy snacks for customers at Stripes convenience stores (2 staffers)
4 p.m.—deliver cookie baskets to nurses’ stations at Scenic Mountain Medical Center (2 staffers)

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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