Operations

Scenes from the BAI Retail Delivery Conference

A photographic look at the event in Denver.

November 08, 2013
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MG

"The key issue with innovation is not haste, it's patience," says Malcolm Gladwell, a staff writer for The New Yorker who wrote bestsellers such as "The Tipping Point" and "Blink."

"The innovation race is not to the swift; the innovation race is to the patient," he says.

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