Operations

Scenes from the BAI Retail Delivery Conference

A photographic look at the event in Denver.

November 08, 2013
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BobMeara.jpg
 
Bob Meara (left), senior analyst with Celent, presents research on consumers' use of branches.
 
Steve Kubala (right), senior vice president/chief operating officer for University FCU in Austin, Texas, discussed his credit union's innovative self-service model that blends technology, culture, and organizational change. During its first six months, the initiative saved more than $400,000 per branch in annual operating costs and more than doubled sales productivity. 
 
University FCU was named a Celent Model Financial Institution in 2013.

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