Management

Grant: Don’t Give Until it Hurts

Create a workplace atmosphere where 'givers' thrive.

July 05, 2013
KEYWORDS culture , givers , grant , takers
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Is workplace altruism a sucker’s bet?

It can be if you help others to the detriment of yourself, said Adam Grant, Wharton School of Business professor and author of “Give and Take: A Revolutionary Approach to Success.”

Speaking at the America’s Credit Union Conference Wednesday in New York, Grant identified three types of employees:

  • Givers, those rare folks who enjoy helping others without taking credit;
  • Takers, manipulative people who try to get as much as they can from others without giving anything in return; and
  • Matchers, those who’ll help others as long as they eventually get something in return. Most employees fall into this category.

Givers often are the worst performers, Grant said. “They can be the least productive and make the most errors because they’re too busy helping their peers.”

But in the long run, those who help others succeed often advance themselves because they help create value for their organizations.

“If we create an atmosphere where givers thrive,” Grant said, “we can lift all boats.”

Organizations can create such a culture by:

  • Getting the right people on the bus and, conversely, “keeping the wrong people off the bus,” Grant advised.
  • Recognizing, rewarding, and promoting givers.
  • Tracking who in the organization helps others and adds value.
  • Establishing a culture where people feel free to ask for help. “This is hard for givers, but it must be done sometimes,” Grant said. “Successful givers ask for help; failures try to go it alone.”

Takers tend to have certain traits in common, according to Grant’s research. CEOs who are takers tend to say “I” and “me” instead of “we,” and they often have salaries far higher than those of their colleagues.

These CEOs also are self-satisfied and vain, often displaying large photographs of themselves, indicating “it’s all about me.”

Disgraced Enron CEO Kenneth Lay, for example, published a full-page photo of his face in the company’s 1997 annual report—a telling indication of his onerous intentions.

But, like Lay, many takers are adept at hiding this trait, Grant said. They appear to give, but don’t. “If you’re a taker, you want people higher up to think you’re generous. It’s all about kissing up and taking others out.”

One way givers can help others without being taken advantage of is by doing “five-minute favors,” quick, easy tasks such as making an introduction or providing recognition, Grant said. If the recipient doesn’t reciprocate, chances are he or she is a taker.

“Giving is sometimes seen as a sign of weakness,” Grant said. “But it can be a strength.”

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory (www.appreciationatwork.com/assess) will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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