Some of the latest innovations from the Filene Research Institute, according to Innovation Director Matt Davis, include:
At any given point, members can log into the system and see where they are in the process and who’s responsible. There’s also a visual aid: As consumers complete more steps, HomEase shows a house being built.
The idea came about when some i3 group members ordered a pizza from Dominos, which provides a “pizza tracker,” Davis says.
“It tells you that ‘John just took your order’ and ‘Mark is putting on the sauce and cheese,’ ” he explains. “There’s no guessing when the pizza left Dominos and when it will arrive.
“So if Dominos can keep you aware of what’s going on with your pizza, shouldn’t your credit union be able to let you know about the status of your mortgage?”