Technology

Dashboards Keep Boards Focused

The newest technology in the financial industry will reach CUs soon.

March 01, 2012
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The use of online dashboards as management information systems by financial institution board members and executives is increasing, reports American Banker.

Dashboards help boards track key performance indicators within the financial institution simultaneously, according to SearchCIO.techtarget.com. This gives directors a real-time, big-picture view.

Dashboards for boards and executives feature displays that are easy to navigate. They can be customized with data from multiple sources, departments, or markets.

Dashboards help boards and executives monitor loan collection efficiency; profitability of products, services, and channels; customer satisfaction and churn rates; call center performance and loan and mortgage rates; and network break-in attempts and other fraudulent activities. 

But perhaps the most significant advantage a dashboard offers is the ability for staff to then adjust to the metrics, according to American Banker. And boards can alter policies as situations change.

Make Way for Tablets, E-Readers

Tablet and e-reader ownership nearly doubled during the holidays, according to the Pew Internet and American Life Project.

The Pew report shows 29% of Americans owned at least one tablet or e-reader at the beginning of January—up 18% from December.About 19% of Americans now own a tablet—up from 10% in mid-December; similarly, ownership of e-book readers jumped from 10% to 19% during the same period.

This is the first jump in tablet ownership. Adults owning e-book readers doubled from November 2010 to May 2011 as tablet ownership increased slightly. Prices for both devices were lower during the holiday shopping season.

Next:  Consumers Are Placing More Trust in ‘Social Commerce’

 

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