Community Service

Fryzel Lauds AACUC, Louisianans for their CU Contributions

‘People look to Louisianans for inspiration,' NCUA Board member says.

August 05, 2011
KEYWORDS credit , fryzel , unions
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Stating that people look to Louisianans for inspiration, NCUA Board member Michael Fryzel commended the state’s credit unions for helping people during times of hardship.

He addressed the Louisiana Credit Union League’s annual meeting and convention Thursday, and the African American Credit Union Coalition Friday.

“Credit unions were made to help people, and most especially in times of hardship,” he said. “When it is time to join the sandbag line, credit unions band together in tough times and are there for their members. Louisiana serves as a great example of triumph over hardship and its credit unions continue to aid in helping their members overcome their own economic hardships as our country continues to move forward.”

Citing the many natural disasters Louisiana has faced recently and how credit unions helped people get through them, Fryzel updated attendees on the industry’s corporate credit union crisis and its resolution status.

“We are successfully working through the corporate problem, assisting those credit unions that have been impacted severely by the mortgage crisis and seeing our nation’s credit unions maintaining their focus on helping their members in every way they can,” he said.

Fryzel applauded the groups for their efforts to reach out to prospective members, educate their communities about the benefits of credit unions and basic financial literacy, and expand outreach particularly to minorities for prospective employment opportunities with credit unions.

“Your passion, dedication and commitment to your members are a model for what all credit unions should be,” he told the African-American Credit Union Coalition. “Although your coalition may focus on part of our nations’ consumers, you are all mainstream credit unions. The economics problems and the marketplace challenges are universal. Your institutions, and your members, are affected just like every other credit union serving every other type of membership.

“There is immense work to be done and I believe that in certain communities we have only begun to scratch the surface,” Fryzel continued. “But your presence here is proof you are willing to take on the challenge. NCUA will work with you in your efforts to improve the financial lives of persons who need better knowledge and skills to help move themselves financially forward.”

Despite challenges, Fryzel cited a brightening future. “We would all like to see the economy stronger and growing faster but, the direction going the right way. Delinquencies are declining, bottom lines are improving, and the corporates are regaining their health.”

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory ( will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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