Tech Trends 2011: Business & IT Converge

The next 18 months will be pivotal for widespread adoption of technologies.

May 24, 2011
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The disruptive deployments:

1. Applied mobility

New mobile solutions are being designed to serve the full spectrum of transactional, analytical, and social computing capabilities, and allow organizations to define real and lasting value in applied mobility solutions and business enablement.

This could be the year that businesses will truly begin harnessing these features into rich, yet simple and intuitive applications to solve real business problems.

2. Capability clouds

Capability clouds have the potential to move beyond the building blocks of capacity clouds to deliver finished services that can address business objectives and enterprise goals.

CIOs should be prepared to answer how they leverage the ecosystem of capabilities, services, and value networks delivered by the cloud.

3. Real analytics

As the economy resets, analytics can offer improved visibility to help companies drive operational efficiencies.

Analytics can also offer an opportunity for growth by helping companies address heart-of-the-business questions that can guide decisions, yield new insights, and help predict what’s next.

4. Social computing

As more of our personal and professional lives are transacted via technology, rich trails of preferences, opinions, and behaviors are being created.

Beyond the immediate benefits of empowering stakeholders, this “digital exhaust” can be mined, providing a rich source of insight on market positioning.

5. User engagement

The proliferation of consumer and Internet technologies has raised expectations for IT tools at work. They can empower employees to find new insights and improve how business occurs.

Enterprises should seek to learn and understand how to turn newly connected consumers into new revenue channels and identify ways they can empower employees to better connect the dots and improve efficiency and effectiveness.

“The next 18 months will be pivotal for widespread adoption of technologies such as cloud, social computing, analytics, and mobile technologies,” says Bill Briggs, director of Deloitte Consulting LLP and co-author of the report. “Whether they’re re-emerging enablers that are already somewhat at play at large among enterprises or disruptive deployments that offer new, transformative ways for organizations to operate, CIOs should keep ahead of these trends to help generate top returns not just of IT, but the business of the business.”

View a full copy of the report here.

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory ( will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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