Technology

Middleware Platforms Create 'Ecosystem of Technology'

Processes that once took 15 minutes per account now take only seconds.

November 19, 2010
KEYWORDS data , platforms , workflow
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Platform Three: Business Process Management

The business process management platform enhances the work environment by re-engineering existing workflow processes, developing a custom user interface, and implementing new dynamic workflows.

A central process repository creates a library of reusable services and process flows. A custom user interface allows employees to gain access to information quickly by minimizing the need to navigate systems and screens.

The platform’s benefits are illustrated by the chargeoff process, which previously required viewing almost 60 screens and completing hundreds of fields.

Today, employees view a single screen to confirm the right account. When an employee selects “go,” all business rules are enforced and all tasks are automated.

A process that once took 15 minutes per account now takes only seconds.

An investment in the future

Together, these platforms represent an investment in the future of member services at Travis Credit Union.

By providing a holistic view of information and streamlining workflow processes, Travis is making a vital difference in the member experience.

View the full entry [pdf] and visit the CUNA Councils website to learn more about the CUNA Technology Council and the Best Practice Awards.

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