Human Resources

When Volunteering Isn't Voluntary

Know the difference between compensable and volunteer time.

August 31, 2010
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Credit union employees are generous folks who often help at charitable, civic, and humanitarian events. It’s not surprising, since the movement long has embraced a people helping people philosophy that attracts like-minded people.

Sometimes these events include promotions of credit union products and services or tasks similar to job functions. When should you treat these efforts as volunteerism, and when do they count as hours worked, subject to wage payment laws?

Subscribe to Credit Union MagazineWhat matters is whether the employee is exempt or nonexempt. If you’ve classified employees properly under the federal Fair Labor Standards Act (FLSA) and applicable state law as exempt executive, administrative, professional, or outside salespeople, you don’t have to differentiate between volunteering versus working. It doesn’t matter from an FLSA standpoint.

It matters a lot, however, if the employee is nonexempt, because FLSA requires nonexempt employees to be paid at least minimum wage for any time the employer “suffers or permits” them to work. In addition, employers must pay nonexempt employees at 1.5 times their regular pay rate for overtime (time exceeding 40 hours in one workweek). Thus, it’s crucial to differentiate between time volunteering versus working for nonexempt staff.

The Labor Department recognizes people may volunteer time to organizations on their own initiative and not be covered by the FLSA (Opinion Letter FLSA2006-4). These activities ordinarily aren’t “work” for FLSA purposes.

Typically, volunteers serve part time and don’t perform work employees would do. FLSA regulations say “time spent in work for public or charitable purposes at the employer’s request, or under the employer’s direction or control, or while the employee is required to be on the premises, is working time. However, time spent voluntarily in such activities outside of the employee’s normal working hours is not hours worked” (29 CFR 785.44).

As a rule, volunteering during normal working hours is compensable, unless the choice to volunteer truly is based on employees’ initiative. Any indirect or direct coercion to participate outside of work hours negates the voluntary nature of participation. An employer requiring, directing, or requesting employees to use lunch or work time to volunteer must compensate them for it.

The FLSA doesn’t prevent credit unions from sponsoring events that create volunteer opportunities. You may encourage employees to volunteer for these events outside of working hours without the credit union incurring an obligation to treat the time as hours worked—so long as participating is optional and nonparticipation won’t adversely affect conditions or employment prospects. However, a “significant connection” between an employer and a charity “may be found to be a single enterprise,” requiring the employer to pay employees for hours worked for the charity.

Employees who promote credit union products and services at an event likely don’t fit the FLSA criteria of “performing a religious, charitable, or other community service.” Similarly, employees performing tasks similar to regular job functions at a community event, which employees attend at the employer’s suggestion, creates an inference the employees aren’t truly volunteering.

“Time spent...controlled or required by the employer and pursued necessarily and primarily for the benefit of the employer and his business must be paid in accordance with the minimum wage and overtime requirements of the FLSA,” says the Labor Department.

Carefully review volunteer activities on a case-by-case basis to determine if participating employees truly are volunteering versus working. Be sure to comply with any state law that’s more protective of employees than FLSA. Unless the criteria for volunteerism are clearly met, treat the activity as compensable time.

KAREN SAUL is of counsel at Farleigh Wada Witt, Portland, Ore. Her practice focuses on employment law.

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Great article! Unfortunately, most employees don’t feel valued or appreciated by their supervisors or employers. In fact, research has shown that the predominant reason team members quit their jobs is because they don’t feel valued. This is in spite of the fact that employee recognition programs have proliferated in the workplace – over 90% of all organizations in the U.S. has some form of employee recognition activities in place. But most employee recognition programs are viewed with skepticism and cynicism – because they aren’t viewed as being genuine in their communication of appreciation. Getting the “employee of the month” award, receiving a certificate of recognition, or a “Way to go, team!” email just don’t get the job done. How do you communicate authentic appreciation? We have found people have different ways that they want to be shown appreciation, and if you don’t communicate in the language of appreciation important to them, you essentially “miss the mark”. Additionally, employees need to receive recognition more than once a year at their performance review. Otherwise, they view the praise as “going through the motions”. A third component of authentic appreciation is that the communication has to be about them personally – not the department, not their group, but something they did. Finally, they have to believe that you mean what you say. How you treat them has to match the words you use. If you are not sure how your team members want to be shown appreciation, the Motivating By Appreciation Inventory ( will identify the language of appreciation and specific actions preferred by each employee. You then can create a group profile for your team, so everyone knows how to encourage one another. Remember, employees want to know that they are valued for what they contribute to the success of the organization. And communicating authentic appreciation in the ways they desire it can make the difference between keeping your quality team members or having a negative work environment that everyone wants to leave. Paul White, Ph.D., is the co-author of The 5 Languages of Appreciation in the Workplace with Dr. Gary Chapman.

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