IP Telephony Improves Service, Cuts Costs

Cisco Systems, San Jose, Calif., introduces Branch Connector, a comprehensive networking solution that enables credit unions to implement a leading Internet protocol (IP) telephony solution by merging separate voice and data networks into a single, powerful IP communications tool.

Branch Connector includes specialized applications from Cisco that help credit unions improve member service dramatically. At its heart is CallManager, the software-based call processing agent that enables credit unions to:

• Reduce or eliminate call waiting times by ensuring that all member calls are answered promptly.
• Make calls shorter, yet more rewarding for members by enabling employees to access member account data simultaneously when the call is answered. That means fewer people will be able to handle more calls, yet provide better service.
• Set up a virtual call center. This will allow call center personnel to be located at any physical location throughout your branch network, providing unprecedented flexibility.
• Quickly transfer any call to any number by eliminating the need for members to have to hang up and call different numbers.
• Empower your branch personnel to pick up the slack during peak call periods, ensuring prompt member service.

Cisco IP telephony enables credit unions to route calls over their wide area networks instead of the public telephone network. Because many credit unions operate branches in different area codes, this can eliminate costly toll charges for routine calls between branches.