What Are Your Biggest Core Processing Challenges?

The sheer breadth of core processing features and functions to master can be overwhelming, credit union information technology (IT) experts say.

Training on the core system is challenging, too. "We have a trainer, but even that has limits because different departments have different training needs," says Shay Santos, director of IT for Dane County Credit Union, Madison, Wis. "We need to make sure things are fresh and people have access to resources."

Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives:

• Sally Dischler, CEO of Heartland CU;
• Greg Yelk, director of information technology, UW CU;
• Shay Santos, assistant vice president of IT, Dane County CU; and
• Mark Schrimpf, CEO, WEA CU

Resource

• Credit Union Magazine's 2010 Information Systems Guide