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• Leverage Technology to Ease the Compliance Burden

  Technology can remove some of the compliance drudgery.

• Ten Tweets You Should Never Send

  If you're going to use Twitter, make your tweets interesting, entertaining, or valuable.

• 2010’s Top 10 Information Security Threats
• Social Media Guidelines and Policies
• What Does the Future Hold for Branches?

  That basic need for human contact is why credit unions will never abandon new branches or believe technology will replace the personal touch when it comes to important financial transactions.

• Top 10 Stories of 2009

  The most-read stories on creditunionmagazine.com during 2009.

• FIS Introduces New Bill Pay User Interface
• Elan, IBT Provide EFT Processing Solutions
• Conduct a Web Site Compliance Review

  Why credit unions should conduct periodic Web site reviews.

• Instant Poll: What's your top IT initiative?
• Core Processing: What to Expect in 2010

  Real-time continuous processing, server virtualization, and new efficiencies top the list of new core processing improvements.

• Technology resources
• What’s Your Technology Strategy?

  When David Pavone determines whether to invest in a particular technology, he generally takes the “fast follower” approach.

• CU 24 Network Launches Bi-Lingual Web site for CUs, Members

  Credit Union 24, the country’s largest credit union-owned ATM and point-of-sale (POS) network, has launched a bi-lingual Web site as a resource for Spanish-speaking participants and their members.

• CUs Take No-Frills Approach to Tech Spending

  They’re foregoing bells and whistles for tools that improve efficiency and security.

• Six Strategies For Core Sales Success

  Marketing 101 for core system vendors.

• Tweeters nearly double

  One-fifth (19%) of Internet users now use Twitter or another service to post or view status updates, according to the Pew Internet & American Life Project. That’s up from 11% in December 2008 and April 2009.

• Tech Leaders Help CUs Battle Recession

  Top priorities are improving operating efficiency, cutting costs, and preserving the member experience.

• Real-World Continuity Plans

  CUs prepare to put pandemic plans into action.
   

• How have members responded to online bill pay?
• Use core processing system to generate income
• How did Hurricane Katrina affect your disaster recovery planning?
• What are your biggest core processing challenges?
• How has the recession filtered into IT?
• How do you get your IT budget through the CEO?
• What do you see for the future of mobile banking?
• What's on your core processing wish list?
• CUs and core processors: Keep a positive relationship
• What key IT issues are CUs facing?
• What’s behind the shift from in-house to service bureau core systems?
• Core Processing Panel Discussion

  Credit Union Magazine Editor Steve Rodgers gets to the heart of credit union core processing as he moderates a discussion with four Madison, Wis.-area credit union executives.

• Overcome 'Facebook Fear Factor'

  Develop policies regarding employee social networking practices.

• A Tipping Point Approaches

  Expect a shorter adoption cycle for mobile banking than for online banking.

• Internet Banking Keeps Web-Only CU In Touch With Members

  Internet banking keeps Web-only CU In touch with members.

• IT Enables Community Outreach

  Technology is a crucial component of $8.8 million asset Express Credit Union's plan to reach the 20% of adults in the Seattle area without a financial institution relationship.

• Study Reports Shift in Consumer Internet Banking Use

  For the first time, more consumers are paying bills at credit union or bank Web sites than at individual biller Web sites.

• Disaster Recovery: The Pressure Is On

  Disaster recovery budgets will remain flat for the next few years despite rising disaster recovery pressures on organizations due to soaring downtime costs and more stringent information technology service level requirements.

• Gen Y Up Close

  Joe Dickerson, user experience architect on the “innovations team” at Fiserv Inc., Brookfield, Wis., offers observations about generation Y—those born during the 1980s and 1990s—based on recent interviews with gen Y members.

• Knowledge Management: Exploit Staff Expertise

  Want to preserve your credit union’s intellectual capital? Consider a knowledge management system that captures, centralizes, and stores information to help members find what they need and make employees more efficient.

• Technologies That Boost Efficiency: Four Sure-Fire Winners

  Four technologies that will give you the biggest bang for your credit union buck.

• Watz dis nu teknoloG?

  The blogosphere is an alien world to the uninitiated.

• Save the Smarts

  Preserve your CU’s intellectual capital with a knowledge management system.

• Fast, Fun, and Efficient

  Young adults demand feature-rich Internet banking services.

• Shed Costs With These Technologies

  
  Need to slash costs and boost efficiency? Try these “sure-fire” technologies, advises Jackie Buchanan, executive vice president/chief information officer for $1.3 billion asset Genisys Credit Union, Auburn Hills, Mich., and vice chair of the CUNA Technology Council.

• Manage the Risks of Remote Deposit Capture

  The focus today is on extending remote deposit capture  to consumers.

   

• Mission-critical IT

  CUs step back during the recession to evaluate information technology priorities and operational goals.

• Please Pass the Remote

  Deposits move from Main Street to cyberspace.

• Minimize Fraud With 'Payment Intelligence'

  Payment intelligence, which gives credit unions an understanding of members’ purchasing patterns, compliments and enhances a processor’s neural network by enabling organizations to better manage the risk and impact of a data breach and use that knowledge to take measures against possible future fraud.

• Hold the Paper

  Removing paper from the lending process improves efficiency, cuts costs.

• The Member-Centric Future

  Macro trends will have a profound effect on CUs.

• Payments Don't Have to Mean Risk Exposure and Loss

  As the nation races toward a cashless society where debit and credit cards are swiped for lattes and burgers, new payment technologies are evolving that provide even greater benefits.

• What Would Ed Say?

  In this 100th anniversary year of U.S. CUs, founder Edward Filene’s message still rings true.

• Handheld Hazard

  While portable digital devices afford convenience, they also make it easier to steal CU data and disrupt operations.

• Safety With Style

  Aesthetics play a bigger role in CUs’ physical security.

• Chat It Up With Members

  Online, real-time text chat gives members another way to connect with your CU.

• 'One Phish, Two Phish...'

  Dr. Seuss would have a field day with phishers.

• Is That A Chip Over Your Shoulder?

  Chip is fast becoming the global standard for credit card security—except in the U.S.

• What Next for Card Fraud?

  The cat-and-mouse game of card fraud has CUs and vendors scrambling. Fortunately, CUs can take steps to reduce fraud risk.

• Combat ATM Card Skimming: Three Steps

  ATM security has passed almost completely to electronic attacks from the realm of physical assaults on the machines.

• Chris Saneda: IT Superstar

  Virginia Credit Union's Chris Saneda was named one of Computerworld's Premier 100 Information Technology Leaders for 2009—the credit union movement’s only honoree. The award recognizes executives who show exemplary technology leadership in resolving pressing business problems.

• Promote Remote

  CUs lead the push for remote deposit capture.

   

• Use Technology to Enable People and Processes

  EPL Inc., Birmingham, Ala., is focusing on three main areas to help credit unions deepen member relationships.

• Who Needs a 'Human' Interface?

  If the site’s typography doesn’t look like a ransom note, you’re not trying.

• The Paperless Mortgage

  Eliminating paper saves time and money, helps the planet, and provides faster, better service to members.

• Member Service: Remote & Personal

  A remote sales force—a.k.a. relationship managers—can bring you closer to members.

   

   

• Green Governance

  Virtual boardroom technology improves communication and decision making. It’s good for the environment, too.

   

• On My Mind: Digital Evolution

  Whether print will survive is a moot point. People’s habits change.

• What Every CU Should Know About ECM

  The two most basic functions of an enterprise content management solution are imaging and indexing. Credit unions have embraced these capabilities but only on a surface level.

• Misery Builds Character

  IT managers refer to conversions as ‘their own day in hell.’

• The New CIO

  Today’s CIOs must be strong leaders as well as talented technologists.

• Aim for the Optimum

  CUNA Technology Council examines the challenges of operating more efficiently while making services more convenient. Predicting which technologies will support an optimal member experience—in-person, online, in retail settings, or anywhere else—continually tests the skills and the budgets of credit union leaders.

   

• Examine Core Strength

  Due Diligence of core processing vendors helps CUs get the most out of this vital partnership

• Technology Raises Rewards--and Risks
  Technology is advancing at lightning speed and permeating every aspect of business and personal transactions—and the accompanying risks are emerging at nearly the same pace.
• Due Diligence: Treat Vendors Like Employees

  When hiring a new employee, a credit union sets standards for job performance and conducts regular evaluations of how the employee does on the job.

• Reach "Generation Text": Interactive Self-Service is a Must

  Want to connect with generation Y? Move member services beyond the branch.

• Vendor Management: Nine Steps

  Want to get the most from your vendor relationships? For starters, treat them as partners.

• What's UR txt msg Str@tegy?
• Keep Gen Y for Life
• Consumers Are Ready to Go Mobile
• Tech Bite

  All CU technology leaders want to create a better experience for members and employees alike. For some CUs that means using technology to improve internal operations. For others, it means improving member convenience through remote delivery channels. But all CUs agree it's prudent to temper budgets to adapt to an uncertain economic climate.

• CU Banks on Viral Marketing

  University of Kentucky FCU has released its second viral marketing video, "Don't Bank It."

• Enhance Remote Service Delivery

  CUs say these six technologies improve operations and ease members' access to remote banking channels.

• Do You Have an ACH Work Plan?

  CUs have experienced dramatic changes in how payments are made and processed. Are you prepared?

• Search Engine 'Oops-timization': Top 10 SEO Mistakes

  The top 10 mistakes that keep Web sites from gaining visibility and attracting visitors.

• An Ounce of Fraud Prevention is Worth Millions in Cures

  CUs need an end-to-end approach to ward off phishing attacks.

• Image Capture: Only Fools Rush In

  Decisions you make today about image capture systems will impact your strategy tomorrow.

• Social Media: Are You Ready for Marketing 2.0?

  Blogging and other social media give CUs a voice when many organizations are becoming impersonal.

• America First FCU Launches Mobile Banking

  See how America First FCU introduced members to this "ready for primetime" service.

• Special Report: America's CU Conference

  See what happened at CUNA’s America’s Credit Union Conference in New York City.

• Get Your E-Mail Messages Through

  A strong spam checker on outbound e-mails improves deliverability.

• Podcast: Harness the Power of New Marketing Media

  Viral marketing strategist David Meerman Scott offers a step-by-step plan for harnessing the power of blogs, podcasts, and other media.

• SAS 70 Reports Provide Peace of Mind

  Outsourcing can help CUs operate more efficiently--but it also exposes them to the risks affecting their service organizations.

• Infuse Information Security Into IT Infrastructure

  IT can include as many headaches as benefits if not planned for and managed well.

• Stem the Data Leakage Tide

  Don't let confidential or sensitive information fall into the wrong hands.

• Data Storage Remedies May Be Coming

  CUs are paying the price for inappropriate data storage. But remedies may come from card companies and legislative changes.

• Stay Ahead of the Bad Guys

  Nine questions to consider when choosing a third-party information security assessment firm.

• Three Ways to Fight Online Fraud

  Implement three best practices to decrease your CU's vulnerability to online fraud.

• Boost Member Loyalty Via E-mail

  Electronic newsletters help credit unions build member relationships through education.

• SaaS: A Virtual Data Center

  Software as a Service (SaaS) gives small businesses affordable access to comprehensive business applications and services.

• Beware Spear Phishing

  This growing form of e-mail phishing attempts to win over potential victims’ trust through personalized e-mails.

• Build a Better Web Site

  Award-winning SAFE Credit Union offers tips for creating a member-friendly Web site.

• Six Steps to Successful Bill Pay Promotion

  Success requires more than a simple statement stuffer or Web site blurb.

• MySpace Moves to CU Space

  CUs experiment with social media to connect with current and potential members on their own terms.

• CEO Homes in on Home Banking

  Apple FCU’s Larry Kelly doesn’t take himself too seriously. But he's serious about the reasons for his CU's success: dedicated staff.

• Boost Convenience With Online Account Opening

  Online account opening and funding provides anywhere, anytime service--and the kids dig it.

• Ten Ways to Connect With Online Members

  Members using online services are more profitable and retainable than those who don’t.

• The Human Firewall: Social Engineering and IT Security

  Keep employees and members vigilant about protecting personal information.

• Assess Your IT Controls

  Proper IT controls deter fraud, provide a foundation for critical applications, and ensure data integrity.

• How to Decide on a Core Provider

  Numerous core processing innovations have arrived during the past few years, including cost-saving measures with Check 21 and branch capture. Identify the differentiators you want in a core processing solution.

• Credit Union Magazine's 2008 Information Systems Guide

  See a complete listing of core processors serving the credit union movement, including a comprehensive list of the features and functions vendors' systems offer.

• What's in Store for the Core?

  Core processing providers promise robust self-service delivery channels, easier integration, improved efficiencies, and simplified compliance.

• E-Sign: 10 Exceptions to the Rule

  Brush up on important exceptions to the Electronic Signatures in Global and National Commerce Act of 2000.

• E-Mail Marketing for the Third Screen

  More members are accessing e-mails with mobile devices, a.k.a. the “third screen.” Learn how to change your e-mail marketing to accommodate mobile devices’ smaller screens.

• Off to See the Wizard? Better Check Behind the Curtain

  When it comes to product selection wizards, think like Dorothy and look behind the curtain of product claims.

• Phishers Feast on Financial Firms

  Phishers now target financial institutions more than any other industry. Educate members to avoid getting hooked.

• Intelligent Video Surveillance Thwarts ID Theft

  A converged security system delivered over an Internet protocol network can unite security subsystems under one comprehensive management system.

• E-mail Spam Wars

  Knowing Internet service provider (ISP) restrictions and how to work with them is critical to e-marketing success.

• Members on the Move

  Online banking and improved technologies put the CU branch wherever members are. Make the back-office changes necessary to improve online access and keep ahead of the competition.

• IT Compliance? But I'm a Credit Union!

  Embrace information technology compliance or you may be pummeled by regulators.

• Serving the Underserved: Mobile Could Be Key

  The nation's 17.5 million underbanked people have demonstrated their willingness to embrace mobile technology.

• Internet Banking: Keep Pace With Market Changes

  Members' increased comfort with and rising expectations of Internet banking fuel new innovations.

• Internet Banking Systems Are Goin' Mobile

  The Next Big Thing for Internet banking: Mobile access. Security, reliability, and self-service functionality also are important.

• A Site for Sore Eyes? Map Out a Redesign

  Does your Web site need a makeover? Two credit union executives offer advice on site redesigns.

• Fight Check Forgery With New Technologies

  Two programs can help CUs fight check fraud: automated signature authentication and check-stock verification processes.

• E-mail Marketing Made Easy (Part I)

  Don’t dive into e-mail marketing. Instead, dip your toes in the water with a robust member retention e-mail campaign.

• Risk Is Measurable

  "Risk cannot be measured" is a common scientific and mathematical phrase often applied to information security. But it's not true.

• ID Theft Protection and Resolution

  A typical ID theft victim will spend 600 hours working to resolve issues related to a single case of ID theft.

• Biometric Innovations

  You’ve heard of using fingerprint and retina scans as identifiers. But what about behavioral detection and hostile intent?

• Seven Ways to Get the Most From Your Database

  Do you really know who your members are? Done right, database marketing can tell you.

• Seven Computer Security Resolutions

  Follow these seven computer security resolutions for a safe, secure 2007.

• Shared Branching Improves Member Retention

  Corillian's MultiPoint Integrator platform has been an integral part of the shared branching infrastructure for many years.

• Rx for Online ROI: Site Design

  Whether your credit union is launching its first Web site or redesigning an existing one, sound Web site design and content can boost your online return on investment.

• Core Processing Innovations
• Did You Get the Memo on Demos?
• Can Technology Modify Your Behavior?
• Biometrics Add True Security
• Corillian, uMonitor Partner for Online Account Opening and Funding
• Webinar Offers Compliance Help for Marketers
• Online Users: Worth Their Weight in Gold
• Online Banking Creates CU Cyber Risks
• 'Haptic' Technology Enters ATMs
• Find Buried Treasure Within Member Interactions
• Mortgagebot Named to 2006 'Future 50'
• Coin Counter Allows Electronic Transfers Into Consumers' Accounts
• Seven Tech Trends That Will Matter Most to CUs
• CO-OP, Ensenta Introduce Multi-Function Kiosks
• Share One Helps Clients Through Hurricane Season
• Automated Lending Systems: Move Beyond Efficiency
• How Technology Meets the Convenience Challenge
• What Technology Has Had The Biggest Impact On Your CU?
• Web Site Offers Marketing Resources for Shared Branching CUs
• Fiserv Launches Paytraxxâ„¢ Online Bill Payment Service
• Competition In The Internet Age: Live Your Brand
• Galaxy Plus Releases Disaster Recovery Solution
• Strunk, Harland Form Alliance
• EPL Adds Business Continuity Planning Solution
• VERO Introduces Automated Check Cashing Solution
• Protect Your Workplace From ID Theft: 13 Steps
• Navy FCU: On Call 24/7 To Provide World-Class Service
• IT Specialists Bridge The Communication Gap
• Experian Upgrades Knowledge-Based Authentication Service Platform
• Alabama CU Wins International Award For New Web Site
• Diebold Earns Product Line Strategy Award
• CUNA Unveils Comprehensive Online Research Tool
• Protect The Online Channel: Four Top Considerations
• Multi-factor Authentication Tools And Techniques
• How Do You Address Members' Online Security Concerns?
• Software Token Provides Multi-Factor Authentication
• Encourage Members To Use E-Statements
• USERS' 2005 Highlights: New Business Acquisition, Security Solutions
• Love And The Online Member
• How To Survive A Core System Conversion: 10 Tips
• Internet Banking Security: Four Considerations
• How HarborOne CU Guards Against ID Theft
• Ten Tips For Successful CRM
• USERS/ISE Agreement Brings Advanced Job Scheduling Solution To CUs
• 12 Web Site Do's And Don'ts
• What technologies will have the biggest effect on CUs?
• Rethinking The ATM Outsourcing Model
• Foil Tech Implementation Woes With CU-Savvy Experts
• IntegraSys Receives ReBrand 100 Award for 'IT works' Brand
• What's New With ATMs?
• Knowledge Bases: The Matrix
• What's On Your Technology Wish List?
• Take A Holistic Approach To Information Security
• Six Questions To Ask Before Conducting E-Marketing
• How to Pass An IT Exam: 9 Steps
• Plugging The Holes: 10 Trends Affecting Online Security And Privacy
• Prevent, Detect, And Monitor Online Fraud
• Prevent Identity Theft With Vigilance, Education
• New Call Center Features Build Member Connections
• Online Service Challenges
• CRM Success Depends More on Strategy Than Software
• CUs Seek Multi-Purpose Lending Technology
• 10 Common Web Site Mistake And How To Fix Them
• Doing business with business members? Remember CIA
• Three Keys to Mortgage Success